Radinka - noun, countable, only one on earth an IT service provider dedicates laser sharp focus competencies and its continual improvements in the function of it operation and technical management and the area of it service continuity
PT Radinka is looking for
IT Support – Asset Management staff
Responsibilities :
• Help desk technicians provide prompt responses to questions from employees.
• Handling troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.
• Also handling document problems and conversations to create a log that can be referenced by other technicians and for training purposes.
• Troubleshoot and maintain IT assets such as desktops, laptops, and printers
• Maintain asset database and perform weekly stock opname of managed assets
Requirements :
• Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Required skill(s):
o have a strong knowledge in it hardware and software,
o working understanding of microsoft product such as office suite and windows oper
o preferable have itil / comptia certification
o proficiency in english
o working knowledge of help desk software
o Proven working experience in providing help desk support.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor)s specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.
IT Service Operation Manager (ITSOM)
DESKRIPSI PEKERJAAN
This is a great opportunity for an experienced ITSM professional to take full ownership and management of a growing IT Service Operation lifecycle as well as overseeing the expansion of the team.
The position shall manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved and customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements
The position will also be required to actively involve in the implementation of ITIL framework and achievement of organization's ISO certification.
Roles and Responsibilities:
• Involving in the implementation of ISO standard and ITIL framework.
• Day to day management of Service Operation lifecycle including management of all service desk staff.
• Some involvement in pre-sales
• Reviews and meetings with Service Management board members and customers
• Ensuring that exceptional levels of service are maintained across the Service Operation through on-going staff training
• Provide escalation for critical incidents.
• Ensure tier 1 and tier 2 activities are carried out correctly.
• Ensure the service desk provides extremely high levels of customer service.
• Managed outsourced/3rd party support and external partners.
• Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.
• Schedule employees working times and provide backup support. Interact with internal and external customers.
• Adjudicate on escalation disputes.
• Ensure IT Service Operation adhering to SL agreements
• Produce Service Operation reports to internal and customers in timely manners
• Design, implement and manage a knowledge management system
• Provide data and reporting of KPI’s, SLA compliance and performance and trends to IT department and others in ad-hoc, weekly, monthly and as needed.
• Drive Ticket Deep Dive analysis and develop strategies for improvement.
• Ensure control to make Service Desk the single source of truth and service delivery channel for IT.
Junior Project Manager
Kebutuhan yang diperlukan :
• Kompetensi non teknis
• Mempunyai kemampuan interpersonal dan komunikasi yang tinggi, mampu membuat laporan untuk berbagai kalangan.
• Fokus terhadap pelanggan yang tinggi, kemauan untuk menolong dan kualitas mindset terhadap urgensi yang tinggi.
• Mempunyai pengalaman project management yang tinggi dengan keterarikan terhadap pengembangan proses dan optimisasi proses.
• Mempunyai kemampuan pemecahan masalah dan troubleshooting dan memiliki rasa ownership terhadap suatu masalah untuk menyelesaikan masalah secara efektif.
• Mampu mengatur aktifitas project, mengembangkan dan mengatur lingkup kerja, jadwal dan risiko.
• Mampu untuk memonitor dan menevaluasi arah project dan performance project untuk memasitkan project dapat dilakukan secara efesien dan efektif.
• Dapat membangun standard dan prosedur untuk project reporting dan dokumentasi.
• Memiliki kemampuan membangun tim yang tinggi dan baik dalam berkolaborasi, consensus dan memiliki kemampuan memotivasi yang tinggi.
• Memiliki kemauan untuk belajar kemampuan baru dan berkembang secara konstan.
• Terorganisasi dengan baik, fleksibel dan memiliki kemampuan untuk bekerja secara independen.
Kemampuan teknis dan pengalaman kerja
• Memiliki pengetahuan tentang standard IT, pengalaman dalam bantuan teknis dan troubleshooting.
• Memiliki sertifikasi Project Management lebih diutamakan
• Berpengalaman dengan proses dan tahapan Project Management
• Memiliki pengetahuan tentang produk produk IT
Persyaratan:
• Pendidikan minimal D3 Teknik Informatika/ Manajemen Informatika/ Teknik Elektro/ Teknik Komputer dibuktikan dengan ijasah
• Pengalaman lebih dari 3 (tiga) tahun atau pendidikan minimal S1 Teknik Informatika/ Manajemen Informatika/ Teknik Elektro/ Teknik Komputer dibuktikan dengan ijasah dan atau surat kontrak.
Apply here www.rajajobs.com/rjradinka
PT Radinka is looking for
IT Support – Asset Management staff
Responsibilities :
• Help desk technicians provide prompt responses to questions from employees.
• Handling troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.
• Also handling document problems and conversations to create a log that can be referenced by other technicians and for training purposes.
• Troubleshoot and maintain IT assets such as desktops, laptops, and printers
• Maintain asset database and perform weekly stock opname of managed assets
Requirements :
• Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Required skill(s):
o have a strong knowledge in it hardware and software,
o working understanding of microsoft product such as office suite and windows oper
o preferable have itil / comptia certification
o proficiency in english
o working knowledge of help desk software
o Proven working experience in providing help desk support.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor)s specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.
IT Service Operation Manager (ITSOM)
DESKRIPSI PEKERJAAN
This is a great opportunity for an experienced ITSM professional to take full ownership and management of a growing IT Service Operation lifecycle as well as overseeing the expansion of the team.
The position shall manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved and customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements
The position will also be required to actively involve in the implementation of ITIL framework and achievement of organization's ISO certification.
Roles and Responsibilities:
• Involving in the implementation of ISO standard and ITIL framework.
• Day to day management of Service Operation lifecycle including management of all service desk staff.
• Some involvement in pre-sales
• Reviews and meetings with Service Management board members and customers
• Ensuring that exceptional levels of service are maintained across the Service Operation through on-going staff training
• Provide escalation for critical incidents.
• Ensure tier 1 and tier 2 activities are carried out correctly.
• Ensure the service desk provides extremely high levels of customer service.
• Managed outsourced/3rd party support and external partners.
• Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development.
• Schedule employees working times and provide backup support. Interact with internal and external customers.
• Adjudicate on escalation disputes.
• Ensure IT Service Operation adhering to SL agreements
• Produce Service Operation reports to internal and customers in timely manners
• Design, implement and manage a knowledge management system
• Provide data and reporting of KPI’s, SLA compliance and performance and trends to IT department and others in ad-hoc, weekly, monthly and as needed.
• Drive Ticket Deep Dive analysis and develop strategies for improvement.
• Ensure control to make Service Desk the single source of truth and service delivery channel for IT.
Junior Project Manager
Kebutuhan yang diperlukan :
• Kompetensi non teknis
• Mempunyai kemampuan interpersonal dan komunikasi yang tinggi, mampu membuat laporan untuk berbagai kalangan.
• Fokus terhadap pelanggan yang tinggi, kemauan untuk menolong dan kualitas mindset terhadap urgensi yang tinggi.
• Mempunyai pengalaman project management yang tinggi dengan keterarikan terhadap pengembangan proses dan optimisasi proses.
• Mempunyai kemampuan pemecahan masalah dan troubleshooting dan memiliki rasa ownership terhadap suatu masalah untuk menyelesaikan masalah secara efektif.
• Mampu mengatur aktifitas project, mengembangkan dan mengatur lingkup kerja, jadwal dan risiko.
• Mampu untuk memonitor dan menevaluasi arah project dan performance project untuk memasitkan project dapat dilakukan secara efesien dan efektif.
• Dapat membangun standard dan prosedur untuk project reporting dan dokumentasi.
• Memiliki kemampuan membangun tim yang tinggi dan baik dalam berkolaborasi, consensus dan memiliki kemampuan memotivasi yang tinggi.
• Memiliki kemauan untuk belajar kemampuan baru dan berkembang secara konstan.
• Terorganisasi dengan baik, fleksibel dan memiliki kemampuan untuk bekerja secara independen.
Kemampuan teknis dan pengalaman kerja
• Memiliki pengetahuan tentang standard IT, pengalaman dalam bantuan teknis dan troubleshooting.
• Memiliki sertifikasi Project Management lebih diutamakan
• Berpengalaman dengan proses dan tahapan Project Management
• Memiliki pengetahuan tentang produk produk IT
Persyaratan:
• Pendidikan minimal D3 Teknik Informatika/ Manajemen Informatika/ Teknik Elektro/ Teknik Komputer dibuktikan dengan ijasah
• Pengalaman lebih dari 3 (tiga) tahun atau pendidikan minimal S1 Teknik Informatika/ Manajemen Informatika/ Teknik Elektro/ Teknik Komputer dibuktikan dengan ijasah dan atau surat kontrak.
Apply here www.rajajobs.com/rjradinka